Privacy Policy

This policy describes how Service Scale (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website or contact us about our services. The short version: we collect what you give us, we use it to respond to you and run our business, and we don't sell it to anyone.

Information we collect

Information you provide

When you fill out our contact form or email us, we collect the information you submit: your name, business name, trade, phone number, email address, and anything you include in your message.

Information collected automatically

Like most websites, our hosting infrastructure logs basic technical information about visits, such as IP address, browser type, pages viewed, and the date and time of your visit. We use this for security and to keep the site running properly.

How we use your information

• To respond to your inquiries and schedule demo calls
• To provide and improve our services
• To communicate with you about your account if you become a client
• To protect against fraud, abuse, and security threats
• To comply with legal obligations

We do not sell your personal information, and we don't share it with third parties for their own marketing.

Who we share information with

We share information only with service providers who help us operate, such as our website hosting provider and our email delivery provider, which processes contact form submissions so they reach our inbox. These providers process information on our behalf and are not permitted to use it for their own purposes.

We may also disclose information if required by law, or to protect our rights, safety, or property.

Data retention

We keep contact inquiries for as long as needed to respond and follow up, and client information for as long as you're a client plus any period required for legal, tax, or accounting purposes. You can ask us to delete your information at any time (see below).

Your rights and choices

You can request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email servicescaleco@gmail.com and we'll handle it. No forms, no runaround. Depending on where you live, you may have additional rights under local law (such as the California Consumer Privacy Act), and we honor those too.

Cookies

Our website does not currently use advertising or tracking cookies. If that changes (for example, if we add analytics), we'll update this policy first.

Children's privacy

Our website and services are for businesses and are not directed at children under 13. We do not knowingly collect information from children.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) across the entire site. No method of transmission or storage is 100% secure, but we take this seriously.

Changes to this policy

If we make material changes, we'll update the date at the top of this page. Continued use of the site after changes means you accept the updated policy.

Contact us

Questions about this policy or your data? Email servicescaleco@gmail.com. A real person reads it.